Aranei is a business process information management system. It is specifically designed to facilitate an existing business process by serving information, instead of forcing a client to redesign a process to serve a system. Aranei is built on open-source components and open web standards, so your data is always under your control both now and in the future.
PRICING AND SUPPORT OPTIONS
Download our Pricing and support options folder here for more detailed information.
Deployment and service models
Aranei has a modular app architecture and allows for a distributed deployment model. Clients can opt for:
- A fully managed service in the Cloud / hosted by OpenNovations.
- Hybrid cloud solution using clients own hosting/cloud infrastructure.
- Finally, Aranei can also be hosted On-premises at the clients’ own facility.
Depending on the deployment model the following services can be added to the Aranei support package.
Service and support models
Standard
- Access to issue tracker for registering incidents and support requests
- Online support from OpenNovations
- Incident/support request response within 3 workdays of issue registration
- Monthly preventive stability, security, performance, and functional updates, communicated 48h in advance
- Daily backups of the Aranei app database, max 7 days of backups kept available.
- 24/7h Aranei 99% instance uptime guarantee
- 24/7h Aranei instance performance and security monitoring
Extended
On top of Standard
- Incident response within 2 workdays of issue registration
- Plannable remote support and training up to 4 hours per month
- Monthly preventive stability, security, performance, and functional updates, communicated 48h in advance, deployment outside of office hours of the client
Premium
On top of extended
- Within 1 workday incident /support response
- Plannable remote support and training up to 8 hours per month
- Monthly preventive stability, security, performance and functional updates, deployment window fully plannable by the client